At Squiix, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
🗓 Return Window
You may return eligible items within 30 days of delivery for a full refund or exchange.
✅ Eligible Items
We accept returns for:
- Unused physical products in original packaging
- Items damaged during shipping (with photo proof)
Digital products (eBooks, downloadable files) are non-refundable once downloaded or accessed.
❌ Non-Returnable Items
- Digital cookbooks and downloadable files
- Items marked as “Final Sale” or “Clearance”
📦 How to Start a Return
- Contact our support team at support@squiix.store
- Provide your order number and reason for return
- We’ll send return instructions and return address
💳 Refunds
Once we receive and inspect the returned item, we’ll issue a refund to your original payment method within 5–7 business days. You’ll be notified by email once the refund is processed.
🚚 Return Shipping
- Return shipping costs are the responsibility of the customer unless the item was defective or sent in error.
- We recommend using a trackable shipping method.
🆘 Need Help?
If you have questions about your return or refund, contact us at:
📧 support@squiix.store